Refund policy

Return & Refund Policy
Thank you for shopping with us. If you are not completely satisfied with your purchase, we're here to help.

Returns
We accept returns under the following conditions:

Items must be returned within 14 days of delivery

Products must be unused, unwashed, and in original packaging

A valid proof of purchase (order number or receipt) is required

Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect

Items not eligible for return:

Custom or personalized items

Perishable products (such as fresh flowers, if applicable)

Clearance or final sale items

Gift cards

Refunds
Once we receive and inspect your returned item, we will notify you by email. If your return is approved:

A refund will be issued to your original payment method

Refunds are typically processed within 5–10 business days

Shipping fees are non-refundable

If your return is not approved, we may send the item back to you.

Damaged or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will resolve the issue as quickly as possible.

How to Request a Return
To request a return, email us at marketing@uno.am with the following:

Your order number

The item(s) you wish to return

The reason for the return

We will provide return instructions and the return address.

Contact
If you have any questions about our return and refund policy, please contact us at:
Email: marketing@uno.am